Frequently Asked Questions
Here are answers to our Frequently Asked Questions. If you still need assistance please email us at or contact us at 310-256-3174
1. How do I place an order?
Please call us at 310-256-3174 during our business hours Monday through Friday - 9:00 a.m. to 2:00 p.m. PST. OR Order online.2. What are the Payment Methods
Your payment information is never stored on our website. All our credit card processing is done through a dependable and reliable company called Pay Pal. After pressing on the "SUBMIT ORDER" button during the checkout process from our shopping cart, you will be taken to a screen where our payment gateway PayPal.com handles the payment. All your credit card information is secure and confidential.
Pay Pal is a hugely popular payment processor, and is ideal for customers who already have an account with them. You are not required to have a Pay Pal account. If you plan on paying with a money order or personal check there will be a delay in shipment until funds are cleared.3. How can I pay with my credit card? - Why does Pay Pal screen shows up?
You DON'T NEED a Pay Pal Account to make a purchase. Payment can be made using most major credit cards without even signing on for a Pay Pal account. At the Pay Pal screen there is a text link "Don't have a pay pal account? Use your credit card or bank account (where available) Continue" See picture below
The Pay Pal page will be displayed as part of the checkout process on chimassager.com and depending on whether you have used Pay Pal before on the same computer, a different screen will be shown.
4. My credit card keeps getting rejected
Our payment processor Pay Pal accepts most credit cards in the world. As long as your country and credit card type can be selected on the list, there shouldn't be any problems. Do take note of the following common mistakes:
Your payment information is never stored on our website. We use Pay Pal for all our credit card processing. It is extremely SAFE to use. Many times this is even safer than using your card at a store. PayPal. PayPal is a huge popular payment processor, and is ideal for customers who already have an account with them. You are not required to have a PayPal account. All your credit card information is secure and confidential.
If you still don't feel comfortable leaving your credit card info online, please select Money Order at the payment prompt, and check out from your shopping cart. Alternately you can also place your order by calling us during our business hours Monday through Friday - 9:00 a.m. to 2:00 p.m. PST.
If you plan on paying with a money order or personal check there will be a delay in shipment until funds are cleared.6. How long after placing my order will the merchandise be shipped?
All orders placed before 1 pm PST, Monday thru Friday will be processed the SAME business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day. You can expect to receive 'in-stock' items within 3 - 14 business days. 'Out of Stock Item' is any item that is currently out of stock, but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.
Be sure to log into your Chi Massager account and refer to the "Order History" to see the status of your order. If your order has the status "Complete", it indicates that the merchandise has been shipped.
If a product runs out of stock, we will give you the option to either wait a short period until the item is available, or offer you to adjust your order. Regarding any back order or adjustment, we will contact you by email or telephone in order to confirm your request.
If for any reason we are expecting shipping delays this will be noted in the product availability. We constantly update our website to ensure that you are completely informed about your purchase7. How do I track my order?
Once your order has been shipped, an invoice with the tracking number will immediately be emailed to the mailbox that you provided during the ordering process. Please check your junk folder if you haven't received your tracking number within 2 days after placing your order.
You may also find the tracking number of your order by logging into your Chi Massager account and click on "Order History". Select your invoice to find the tracking number. You can use this tracking number to track your order online. chimassager.com will not be liable for any lost or misplaced mail if the item was shipped via Canada Post. We suggest you use a physical address (instead of a PO Box), so that your package can be tracked.8. Misplaced Orders:
Our orders are usually shipped out within 1 - 2 business days after your order is placed. Please contact us immediately at Customer Care if you wish to cancel or modify your order. If your order has been shipped out already, please refer to our Return Policy.
9. Changes and Cancellations
Changing Or Canceling A Recently Placed Order: We ask that you please make sure that your order is correct prior to submitting it to us. Once you place your order, our systems begin processing. Should you need to cancel your order for any reason, please call our Customer Service Dept at 310-256-3174 and request your change or cancellation and we will make every attempt to stop the items from being shipped.
However, once the order is in transit, we will be unable to change or cancel your order, thus you will need to follow the Return Policy procedures stated below to return the items for exchange or refund.10. Does chimassager.com offer international shipping?
We accept orders for delivery worldwide. If you want to place an order outside North America, please contact us at contact [at] chimassager.com or call our Customer Service Department at 310-256-3174
11. How much does shipping cost?
Orders are usually shipped via regular postal mail which is the cheapest way. Other alternatives such as UPS are also available upon client's request. From time to time we offer free shipping. Please signup our monthly subscription to notify you our free offers.
12. I have lost my invoice
You can retrieve your invoice by signing in your account of chimassager.com. Inside your account, click on "order history" and select your order to print our your invoice.
13. My order was damaged or defective, how do I get a replacement?
We are very sorry to hear that your order arrived damaged or defective. chimassager.com always try to provide you the highest level of service possible.
We will be happy to replace the damaged/defective items in your order. In most cases, we request that you send the damaged/defective items back to us, while in other cases we will request that you dispose of the items appropriately. Please do not throw away your damaged/defective items until you have spoken with a Customer Care Specialist.
To have this issue resolved in the most time efficient manner, we ask that you to contact a Customer Care Specialist by sending us an email: contact [at] chimassager.com
In your email, please include the following information:
14. How do I get a coupon?
From time to time, chimassager.com offers various discounts and coupons. These coupons are mailed to our repeat customers and subscribers. Because our coupons are constantly changing, we cannot send coupons to customers who request them. Frequently, we discount our prices so that everyone can benefit without using a coupon. Keep your eyes open for our special discounts on various products. You'll find some amazing deals! chimassager.com reserves the right to change or cancel a coupon at any time, at our discretion.
15. How can I submit a request for a new product, which is not currently available on chimassager.com?
At chimassager.com, we are committed to providing you with superior products and service. We believe that your feedback is important to our success - and we would be happy to take your suggestions for new products. Please submit your new product requests by email, to sales [at] chimassager.com, for consideration for future product releases.
16. How can I submit a testimonial?
If you have received or purchased a product from chimassager.com and you would like to submit your own review, please email a short testimonial to contact [at] chimassager.com.