45 Days No-Risk Guarantee

Testimonials Excellent Customer Service
"Service is wonderful! People at ChiSoft Neck Traction Store are so helpful & friendly. Just ordered one for my friend today & she should get it in about a week. It is packaged really well. You all are so accomodating and thank you for not being greedy. Wish there were more like you.."
Barbara Duhram, Burlington, North Carolina
"I bought the ChiSoft neck traction from you, good shipping, product works, many thanks."
Lenka Tucek, Texas
"You've been very kind to reply me each time. Thank you very much for your gesture. Anyway now I'm happily waiting my product to arrive, I hope it will do great for my skin. Thanks again to you and to your manager. "
Ipek, Turkey
"I returned it and was given a refund immediately. One of your customer representatives, even contacted me to find out how he can be of further assistance. He even gave me suggestions to further help me with my problem. I will definitely recommend this device to people who might benefit from it. Thanks for the fantastic customer service "
Judy, Upland, California
"The service was great and it gave me the confidence to order the product on line. I really appreciated your quick response to my first and subsequent e-mails and also the follow up phone calls."
Cheryl , Ontoria, Canada

1.What are Shipping Method and Charges?

Once we have received your order, and the payment is verified, the parcel will be sent at the same business day. All orders placed before 1pm PST, Monday thru Friday will be processed the SAME business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day.

Occasionally items ordered together may be shipped separately. 'Out of Stock Item' is any item that is currently out of stock, but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.

We ship the parcel with regular mail.

-Delivery to Canada takes 3 to 4 business days.
- Delivery to US takes 4 to 8 business days.
- Delivery to some addresses (Hawaii and Alaska) takes 1 to 2weeks.
- For International shipment, please contact us.

After the parcel is shipped, you will receive an email notification with a tracking number.

2. No Handling/Restocking Fees

What are handling charges/fees? Once the order is captured on-line, the payment method must be verified. The order is then sent to our warehouse, where the product is pulled, packaged and labeled. These actions refer to the ‘Handling’ part of the charge. Think about all the activities involved in preparing a product for shipping. We have to:
  • Purchase packaging materials
  • Wrap and seal the package
  • Complete and apply the appropriate labels and/or waybills
  • Apply postage
  • Take the shipments to your local post office or courier depot

Most companies charge their customers an additional fee to cover the handling cost. At ChiSoft NeckTraction, we don't charge you handling fee. We're confident that you'll join the thousands of happy customers who have never found a need to use our guarantee.

3. What is ChiSoft Neck Traction’s 45 Day Money Back Guarantee?

We stand behind our products. At ChiSoft Neck Traction Store, all purchases are covered by our 30-day Unconditional Guarantee.
If, within 30 days, you are not 100% satisfied, you may return the product to us, and we will gladly replace, exchange or refund (less shipping) the full product price to you. Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product

4. How do I return an item?

  • Please contact us before returning your product. All returns and exchanges must be arranged with a Customer Service Representative within 30 days after delivery and assigned an RA# (return authorization number).
    Returning packages without an RA# will be charged a 20% restocking fee.
  • All products must be returned in the original carton in which it was received by the customer including packaging, documentation, and manual.
  • Please do not tape or write anything on the item or package. We reserve the right to refuse any such returns.
  • Write ‘Return Product For Refund’ clearly on the parcel and in the custom declaration, otherwise handling fees of 20% will be charged.
  • Merchandise returned in damaged condition (excluding factory defects) will be returned to the buyer.
  • Please indicate your order number and date of purchase, reason for return, and action required (i.e. return/replacement).
  • Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit.
    (DO NOT use courier service, UPS, Fedex, etc)

5. Service guarantee

We believe in excellence in customer service. If ever you have an experience that is anything but lovely, please contact us and let us know. Same goes if you have a wonderful experience, we want to know about it, please send us an email and let us know.
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Shipping & Return

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Contact Us at 408-898-2201