45 Days No-Risk Guarantee
At Chi Massager, all purchases are covered by our 45-day unconditional guarantee. Yes, it's 45 days, not just 30 days. If, within 40 days, you are not 100% satisfied, you may return the product to us, and we will gladly replace, exchange or refund (less shipping) the full product price to you. NO handling fees!
"I bought the Back Massager from you, fast shipping, massager works great, many thanks."
"Great customer service. I left a message and got a call back the same day. Wish all online store are like that. I have received the handheld massager and I like it"
Mohamed, San Jose
"I returned the massager and was given a refund immediately. One of your customer representatives, even contacted me to find out how he can be of further assistance. I will definitely recommend the massager at Chi Massager. . Thanks for the fantastic customer service"
Judy, Upland, California
What are Shipping Method and Charges?
Once we have received your order, and the payment is verified, the parcel will be sent at the same business day. All orders placed before 1pm PST, Monday thru Friday will be processed the SAME business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day.
Occasionally items ordered together may be shipped separately. 'Out of Stock Item' is any item that is currently out of stock, but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email.
We ship the parcel with regular mail.
After the parcel is shipped, you will receive an email notification with a tracking number.
No Handling/Restocking Fees
What are handling charges/fees? Once the order is captured on-line, the payment method must be verified. The order is then sent to our warehouse, where the product is pulled, packaged and labeled. These actions refer to the 'Handling' part of the charge. Think about all the activities involved in preparing a product for shipping. We have to:
Most companies charge their customers an additional fee to cover the handling cost. At Chi Massager, we don't charge you handling fee. We're confident that you'll join the thousands of happy customers who have never found a need to use our guarantee.
What is Chi Massager's 45 Day Money Back Guarantee?We stand behind our products. At Chi Massager, all purchases are covered by our 45-day Unconditional Guarantee. If, within 45 days, you are not 100% satisfied, you may return the product to us, and we will gladly replace, exchange or refund (less shipping) the full product price to you. Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product.
How do I return an item?
Service guaranteeWe believe in excellence in customer service. If ever you have an experience that is anything but lovely, please contact us and let us know. Same goes if you have a wonderful experience, we want to know about it, please send us an email and let us know.